Senior Content Designer

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Job Description

Senior Content Designers at 10up are responsible for content production work, research and testing, consultation, and strategic deliverables on mid-to large-scale projects of varied complexity. They draw on a deep grab bag of time-tested content activities and deliverables, but are also able to craft bespoke approaches when the need arises. Qualified candidates should have experience working in an agency or similar environment and must be experienced in navigating the varied demands of clients, budgets, and timelines.

Responsibilities

  • Demonstrate that effective content design considers not only editorial and experiential elements, but process and structure as well 
  • Lead / co-lead workshops and discussions with peers and stakeholders, ensuring alignment around actionable business goals and validated user insights
  • Demonstrate content design’s impact by educating peers and stakeholders on the purpose and value of proposed content work, and communicating rationale for content decisions
  • Conduct content and/or audience testing and research, and be comfortable owning the process from proposal and planning to synthesis and application
  • Perform content inventories and audits, driving content disposition efforts
  • Document and evaluate basic to moderately complex content ecosystems, identifying opportunities, risks, and gaps 
  • Define content structures (e.g. information architecture, taxonomies, content models, content relationship diagrams, etc.) and processes (e.g. editorial and publishing workflows, governance models, collaboration tools, delivery strategies, etc.) 
  • Lead content production efforts, including copywriting, copy editing, onboarding content contributors, and creating content briefs and copy decks
  • Lead or collaborate on the establishment of editorial style and standards
  • Collaborate with UX, visual design, and engineering on design deliverables, prototypes, and production-ready web experiences
  • Consult on client content operations, governance, and globalization strategies
  • Consistently and proactively build long-term and highly productive working relationships across disciplines at 10up and with our clients

Requirements

  • 3+ years experience in content design, content marketing, content strategy, UX design, UX writing, or similar field
  • Strong communication (written and verbal), active listening, and problem-solving skills
  • Demonstrable ability to consistently estimate work accurately 
  • Portfolio of impactful work and the ability to articulate what made it successful (or not)
  • Collaborative, self-motivated, “always-learning” spirit
  • Experience and comfort working in a fast-paced, digital agency environment across multiple work groups and with multiple concurrent projects

Nice to have

  • Experience with WordPress as a platform (including custom post types, taxonomies, and use of WordPress beyond typical “blog” use cases), or similar experience with a different CMS plus some familiarity with WordPress
  • A UX design or UX writing background
  • Experience working with enterprise-level clients
  • Remote work experience
  • The correct opinion of the Oxford comma