When I founded 10up, building a remote company at scale was somewhat of a novelty. Our agency has been featured in case studies, books, ebooks, interviews, and articles about remote work culture, including a Forbes list of notable remote work companies. I have guest lectured at universities like Stanford and the University of Michigan on the subject. Where we were once early pioneers of a new model, companies around the globe have come to embrace remote work.
Now, more than 10 years in, we’re called to revisit how we think about remote work in the context of client service, continued pioneering of working models, and cultivating a happy, healthy, high-performing workplace.
For instance, one thing we’ve realized is that when you already work remotely or stay at home during time off, a day off doesn’t always feel like a day off. When your home and office are the same place, and “entering the office” is only few taps away on that computer in your pocket, finding a healthy work/life balance can be a challenge.
While evaluating potential improvements to the 10up workforce experience, we found ourselves asking, “Client service is our number one value — can we make meaningful changes for our team without diminishing our customer experience?”